ACCA職在四方：Chargeback Manager

Travix

信息技術(shù)/互聯(lián)網(wǎng)/游戲

Travix為攜程集團(tuán)全資子公司。 攜程旅行網(wǎng)創(chuàng)立于1999年，總部設(shè)在中國(guó)上海，員工30000余人，目前公司已在北京、廣州、深圳、成都、杭州、南京、廈門(mén)、重慶、青島、沈陽(yáng)、武漢、三亞、麗江、香港、南通17個(gè)城市設(shè)立分支機(jī)構(gòu)，在南通設(shè)立服務(wù)聯(lián)絡(luò)中心。2010年，攜程旅行網(wǎng)戰(zhàn)略投資臺(tái)灣易游網(wǎng)和香港永安旅游，完成了兩岸三地的布局。2014年，投資途風(fēng)旅行網(wǎng)，將觸角延伸及北美洲。 作為中國(guó)領(lǐng)先的綜合性旅行服務(wù)公司，攜程成功整合了高科技產(chǎn)業(yè)與傳統(tǒng)旅行業(yè)，向超過(guò)2.5億會(huì)員提供集無(wú)線(xiàn)應(yīng)用、酒店預(yù)訂、機(jī)票預(yù)訂、旅游度假、商旅管理及旅游資訊在內(nèi)的全方位旅行服務(wù)，被譽(yù)為互聯(lián)網(wǎng)和傳統(tǒng)旅游無(wú)縫結(jié)合的典范。 憑借穩(wěn)定的業(yè)務(wù)發(fā)展和優(yōu)異的盈利能力，CTRIP于2003年12月在美國(guó)納斯達(dá)克成功上市，上市當(dāng)天創(chuàng)納市3年來(lái)開(kāi)盤(pán)當(dāng)日漲幅至高紀(jì)錄。 今日的攜程在在線(xiàn)旅行服務(wù)市場(chǎng)居領(lǐng)先地位，成為全球市值前三的在線(xiàn)旅行服務(wù)公司。

*Develop the Chargeback strategy, policies, and procedures to minimize the revenue loss.

*Responsible and accountable for the KPIs: Chargeback Ratio, Chargeback Win Ratio, Chargeback costs and insurance, team productivity, and SLAs.

*Manage chargeback costs budget, invoice approval, and explain and act upon the deviations between the operational and financial data.

*Manage and oversee the daily operations of a team of chargeback specialists to achieve business goals and effectively manage chargebacks/disputes and reputational risk.

*Serve as a liaison for your chargebacks team. Collaborate with leaders across the organization to learn about new risks, capitalize on new opportunities, remove roadblocks, and ensure effective execution to meet all KPIs.

*Actively monitor, analyze, and report on the effectiveness of the chargeback team's performance.

*Coach and develop high-performing teams by understanding and facilitating team dynamics, recognizing, and developing great talent, recommending, and implementing process improvements, and ensuring you have an engaged team.

*Be the subject matter expert on disputes and chargebacks by keeping yourself fully informed and fluent in every aspect of the payments industry, having a thorough understanding of card scheme rules and regulations, and keeping track of changes and any shifting benchmarks that could impact Travix revenue. Also, acquiring a thorough understanding of the travel business and chargebacks in MOR and non-MOR contexts.

*Organize and track dispute data and analysis to effectively respond to and manage disputes, team productivity, and create the story-telling to influence other areas in the organization.

*Ensure the company maintains documentation that can be used as compelling evidence in a given dispute.

*Partnership management with acquirer banks, issuers, schemes, PSPs, and other vendors, or even cardholders in topics related to dispute and chargeback domain.

*Create and Lead the chargeback mitigation plans related to scheme monitoring programs and ensure their rigorous execution to lead Travix and its affiliates outside of the programs.

*Liaise with other chargeback teams within the group to exchange best practices, challenges, and initiatives to minimize revenue loss.

*Lead continuous improvement. Create structure and routinely assess processes for improvement opportunities. Use quantitative and qualitative data to measure impact and outcomes. Lead or participate in initiatives utilizing project management rigor.

*Change Management: Active development of future state vision for your team. Be a change champion to ensure readiness for our declared future state by mobilizing and readying our talent, defining, and documenting system needs, collaborating with partners to ensure they are ready, etc.

*At least 5 years of working experience, from which 2-3 years of recent experience managing a high-performing team in credit card disputes, chargebacks, payment processing, or fraud operations. Preferably in financial services or e-commerce.

*ACCA members are preferred.

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●正保會(huì)計(jì)網(wǎng)校在ACCA培訓(xùn)方面積累了豐富的經(jīng)驗(yàn)，可以幫助考生抓住重點(diǎn)，節(jié)約備考時(shí)間，少走彎路。